Terms of service

Terms of Service

Welcome to Chenn. These Terms form a binding agreement between you and Heather Dawn Cheyney, doing business as CHENN, the operator of chennchristmas.com, and apply to all visits and purchases. Our Return and Refund Policy, Shipping Policy and Privacy Policy are part of these Terms. Your use of the Site or completion of an order constitutes acceptance.

The Seller

The Site is operated by Heather Dawn Cheyney, doing business as CHENN, a limited liability company engaged in online retail of Christmas decorations and seasonal home decor (EIN 43-2485142). Business address: 299 17th St, San Diego, CA 92101, United States. Email: help@chennchristmas.com. Phone: +1 (619) 849-0561. WhatsApp: +1 (619) 849-0561. Customer support hours: Monday to Friday, 9:00 AM – 6:00 PM, Pacific Time (PT).

Who May Use the Site

You must be at least 18 years old, or the age of majority in your state, to make a purchase. The Site is not directed to children under 13 and we do not knowingly collect personal information from them; if we learn that we have, we delete it. By ordering you represent that you are legally capable of entering into a binding contract and that the payment method you use is yours or you are authorized to use it.

Prices, Taxes and Currency

Prices are quoted in USD and can change without notice, but the price you see when you order is the price you pay. Applicable taxes (calculated at checkout based on the shipping address) and any shipping charge appear at checkout before payment, so the final total is always visible before you commit. Promotional "was" prices are genuine prior prices. Should an obvious pricing mistake occur, we are not obliged to sell at the wrong price: we will tell you and let you decide whether to proceed.

Shipping and Delivery

We ship to the United States. Orders are processed within 1–2 business days; at checkout you choose Economy Shipping (USD 6.90, 9–15 business days, free on orders of USD 189 or more) or Fast Shipping (USD 28.44, 8–12 business days). Every order includes tracking. If we cannot ship within the promised time we notify you before that date with a revised date and the right to cancel for a full refund; if the delay exceeds 30 days or is indefinite, the order is cancelled and refunded unless you expressly agree to wait. Full details, including our fulfillment locations and how import duties are handled, are in our Shipping Policy, which is part of these Terms.

Payment

Accepted payment methods: Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay and Shop Pay. All transactions are handled by Shopify Payments (powered by Stripe) using industry-standard encryption; card details never touch our systems. Charges are made at the time of order and show on your card statement as CHENNCHRISTMAS.COM. Orders may be held for verification when the billing and shipping details do not match or our provider detects unusual activity; we will contact you if we need anything. For any billing question, write to help@chennchristmas.com and we will look into it right away.

Orders and Contract Formation

When you complete checkout you make an offer to purchase the items in your cart. We confirm receipt by email and accept the offer by dispatching the goods; until then either party may cancel. We reserve the right to refuse an order — for example if a product is out of stock, a price was displayed incorrectly, our fraud checks are not satisfied, or the delivery address is outside our shipping regions — and in that case we refund you in full within 7 business days. Quantity limits may apply to some products.

Returns and Cancellation

Our cancellation and refund terms, in summary: cancel at no cost before the order ships; return eligible items within 90 days of delivery, unused and in original packaging, to 299 17th St, San Diego, CA 92101, United States; return postage is free; refunds go back to the original payment method 5–10 business days after we receive and inspect the item (7 business days for cancellations); faulty or wrong items are always replaced or refunded free of charge. The full Return and Refund Policy, which you accept at checkout, governs in case of any difference.

Product Information

We make every effort to describe products accurately and to show them as they are. Colors may vary slightly with your screen settings, and dimensions are approximate unless stated as exact. Our products are unbranded, generic items sourced from selected manufacturers; any brand names appearing in descriptions are for compatibility reference only and do not indicate affiliation. Product availability is not guaranteed until an order ships; if an item becomes unavailable we contact you with the options of waiting, a substitute or a full refund. We do not use false scarcity or countdown claims.

Content Ownership

All content on the Site — text, product descriptions, photographs, graphics, logos and the Chenn name — is owned by or licensed to us and is protected by copyright and trademark law. You may view and print pages for personal, non-commercial use only. Reproducing, distributing or using our content for any other purpose without written permission is prohibited. If you believe content on the Site infringes your rights, email help@chennchristmas.com with the details and we will respond promptly.

Use of the Site and Customer Reviews

Use the Site lawfully and in good faith: no fraudulent or unauthorized orders, no attempts to breach security, no automated scraping, no abuse of discounts. Reviews on our product pages come from customers who bought the product; we take reasonable steps to verify them and never commission fake reviews. Content you submit must be truthful and yours; you allow us to publish it and we may remove anything inappropriate.

Liability

Our responsibility to you for any order is capped at the price you paid for it, and we are not responsible for indirect or consequential losses — such as lost profits or lost data — to the extent the law lets us exclude them. Nothing in these Terms limits liability for personal injury or death caused by our negligence, for fraud or fraudulent misrepresentation, or any liability that consumer protection law does not allow us to limit. Where your state or country does not permit some of these exclusions, they apply to you only as far as the law allows.

Limited Warranty and Disclaimer

We provide the limited warranty set out in our Return and Refund Policy. Except for that warranty, and to the fullest extent the law allows, we make no other express warranties, and implied warranties of merchantability and fitness for a particular purpose are limited to the duration of the limited warranty. Some states do not allow such limitations, so they may not apply to you; this warranty gives you specific legal rights and you may have others that vary by state. Consistent with the Magnuson-Moss Warranty Act, nothing in these Terms disclaims implied warranties while a written warranty is in effect.

How to Reach Us

Questions about these Terms or an order: help@chennchristmas.com · +1 (619) 849-0561 · WhatsApp +1 (619) 849-0561 · contact form · Chenn, 299 17th St, San Diego, CA 92101, United States. Support hours Monday to Friday, 9:00 AM – 6:00 PM (Pacific Time (PT)). Charges from us appear on your statement as CHENNCHRISTMAS.COM.

Disputes

The law of California, including the California Unfair Competition Law, Bus. & Prof. Code § 17200 et seq., and Consumers Legal Remedies Act, Civ. Code § 1750 et seq., and U.S. federal law govern these Terms. We ask that you raise any problem with us first — write to help@chennchristmas.com and give us 30 days to put it right. If that fails, you and Chenn agree to resolve the dispute through binding arbitration on an individual basis before the American Arbitration Association (AAA) under its consumer arbitration rules (the Federal Arbitration Act applies), or in small claims court if the claim qualifies. Both parties waive the right to a jury trial and to participate in class or representative actions. You can reject this arbitration clause by notifying us in writing within 30 days after your first order; the rest of the Terms will still apply. You always retain the right to complain to your state attorney general or the FTC.

Changes, Severability and Entire Agreement

We may update these Terms from time to time; the version in force when you place an order applies to that order, and the current version is always available on the Site with its "last updated" date. If any provision is found unenforceable, the remainder continues in effect. Our failure to enforce a provision is not a waiver. These Terms, together with the policies incorporated by reference, are the entire agreement between you and us regarding the Site and your purchases. You may not assign your rights under these Terms; we may assign ours to a successor of the business.

Effective date of this version: November 3, 2026.