Return & Cancellation Form

This is the fastest way to start a return, exchange or cancellation with Chenn. Tell us which order and which item, and we will send you the authorization and the return address by email.

1. Good to Know

• Returns are accepted within 90 days of delivery; items must be unused, in original packaging, with tags and accessories.
• Cancellations are free before the order ships.
• Returns are free — we cover return shipping. Damaged, defective or wrong items are always our responsibility — attach photos below.
• Do not ship anything until you receive our authorization email with the return address (299 17th St, San Diego, CA 92101, United States).
• Refunds are issued 5–10 business days after we receive and inspect the item, to the original payment method.

2. Request Form

Order number *

Email address on the order *

Name *

What would you like to do? *
ChooseReturn an item for a refundExchange an itemCancel my order before it shipsReport a damaged, faulty or wrong item

Which item(s)? *

Why? *
ChooseChanged my mindSize or fitDifferent from the descriptionDamaged in transitDefectiveWrong item receivedDelivered lateOther

Anything else we should know? (send photos of damage to help@chennchristmas.com)

Send request

3. What Happens Next

1. We review your request and reply by email within 2 business days with an authorization number and, for returns, the address to ship to.
2. Pack the item securely with the authorization number inside and send it with a tracked service; keep the receipt.
3. When the parcel arrives we inspect it and email you the outcome. Refunds are issued 5–10 business days after we receive and inspect the item; cancellations are refunded within 7 business days.

4. Prefer to Talk to Us?

You can also start a return or cancellation by emailing help@chennchristmas.com, messaging us on WhatsApp at +1 (619) 849-0561 or calling +1 (619) 849-0561 — Monday to Friday, 9:00 AM – 6:00 PM, Pacific Time (PT). Please have your order number ready.

Last updated: November 3, 2026.