Shipping policy
Shipping & Delivery Policy
Here is everything about how your Chenn order gets to you — from the moment you check out to the moment it arrives at your door — including the timeframes we commit to and your options if a shipment runs late.
1. Shipping Regions
We currently ship to the United States. We do not ship to P.O. boxes, APO/FPO/DPO addresses or U.S. territories unless the carrier confirms delivery to your address; orders to unsupported destinations are cancelled and refunded in full before shipment.
2. Our Fulfillment Network
Orders are fulfilled from the United States, China and the European Union, depending on the product and stock location closest to you. Some items are dispatched directly from our partner warehouses abroad; these shipments take longer to arrive and travel through international customs — the delivery estimate shown at checkout already accounts for this. We ship with USPS, UPS and JS Express and comparable carriers. Orders containing several items may be shipped in separate parcels, each with its own tracking number, at no extra cost to you.
3. Shipping Costs
We offer two shipping options at checkout:
- Economy Shipping — USD 6.90, estimated delivery 9–15 business days after dispatch. Free on orders of USD 189 or more.
- Fast Shipping — USD 28.44, estimated delivery 8–12 business days after dispatch. Not eligible for free shipping.
The shipping cost is shown in your cart and at checkout before you pay; the total displayed at checkout is the total charged to your card, with no handling fees added later. Import duties and taxes, where they apply, are explained in the "Customs, Duties and Taxes" section.
4. Order Processing
Orders are processed within 1–2 business days after payment is confirmed (business days are Monday to Friday, excluding U.S. federal holidays). Processing covers payment verification, picking, quality check and packing. Orders placed on weekends or holidays are processed on the next business day. You receive a confirmation email when the order is placed and a second email, with tracking, when it ships.
5. How Long Delivery Takes
Transit time depends on the service you choose: 9–15 business days for Economy Shipping, 8–12 business days for Fast Shipping, both counted in business days from the day the parcel leaves the warehouse. Including processing, expect a standard order in about 10–17 business days. We publish the timeframes we actually achieve, not a best case; holidays, severe weather, customs inspections and address errors can add time, and if a delay affects our promised date we contact you with your options.
6. Shipment Tracking
Every order ships with a tracking number, sent to you by email as soon as the carrier scans the parcel. You can follow your delivery at any time at chennchristmas.com/apps/17TRACK. Tracking may take 24–72 hours to show the first scan, and international parcels can show no movement for a few days while in customs — this is normal. If tracking has not updated for 10 business days, contact us and we will open an inquiry with the carrier.
7. Customs, Duties and Taxes
Because some orders travel from our warehouses abroad, they pass through customs on entry to the United States. U.S. duties now apply regardless of parcel value (the de minimis threshold ended in 2025). We ship duties-paid: the price you see already covers any U.S. import duties and taxes, and no payment is requested at your door. Should a carrier ask for one in error, tell us before paying. For U.S. orders, sales tax is calculated at checkout based on the shipping address.
8. Delays
In the rare event that we cannot dispatch your order within the timeframe promised, we notify you by email before that deadline. The notice tells you the new shipping date (or that we cannot set one) and gives you a free way to cancel for a full refund, paid within 7 business days. Where the new date is within 30 days you may simply wait, or reply to cancel; where the delay is longer, indefinite, or a second delay, we cancel and refund unless you confirm in writing that you still want the order. Delays that occur after dispatch, while the parcel is in the carrier's network, are tracked and followed up by us with the carrier; if a parcel is confirmed lost, we reship or refund.
9. Problems in Transit
Risk of loss passes to you on delivery, as confirmed by the carrier's tracking record. If your tracking shows no delivery scan and the estimated window has passed by more than 10 business days, contact us: we open a trace with the carrier and, if the parcel is confirmed lost, we send a replacement or issue a full refund — your choice. If a parcel is marked as delivered but you have not received it, check with household members and neighbors, then contact us within 7 days so we can investigate with the carrier. If an item arrives damaged, photograph the packaging and the item before discarding anything and contact us within 7 days; we replace or refund it at no cost to you.
10. Incorrect or Incomplete Addresses
We deliver to the address you provide at checkout. Address changes are possible only before dispatch, so contact us right away if something is wrong. Where a delivery fails because the address was incorrect, incomplete or the parcel was not collected, and the carrier returns it to us, we can reship it (a reshipping fee may apply) or refund the order less the shipping costs we incurred.
11. Need Help With a Delivery?
Our team can help with any delivery question: help@chennchristmas.com · WhatsApp +1 (619) 849-0561 · +1 (619) 849-0561 · contact form. Hours: Monday to Friday, 9:00 AM – 6:00 PM, Pacific Time (PT). Please include your order number so we can look it up straight away.
This Shipping Policy was last updated on November 3, 2026 and applies to all orders placed on or after that date.