Contact information
Contact Information
Getting in touch with Chenn is easy. Here you will find our support channels, hours, business identity and address, and how complaints are handled.
1. How to Reach Us
Choose whichever channel suits you: email help@chennchristmas.com; phone +1 (619) 849-0561; WhatsApp +1 (619) 849-0561; the contact form linked in our footer; or the return form for returns, exchanges and cancellations. You can also write to us at Chenn, 299 17th St, San Diego, CA 92101, United States. Quoting your order number lets us find your purchase immediately.
2. Who You Are Dealing With
Chenn (chennchristmas.com) is operated by Heather Dawn Cheyney, trading as CHENN, a limited liability company engaged in online retail of Christmas decorations and seasonal home decor. EIN: 43-2485142. Business address: 299 17th St, San Diego, CA 92101, United States. Payments are billed as CHENNCHRISTMAS.COM on your statement.
3. Support Hours and Response Times
Our support team is available Monday to Friday, 9:00 AM – 6:00 PM, Pacific Time (PT), excluding U.S. federal holidays. Messages received outside these hours are answered on the next business day. We reply to emails and form submissions within 2 business days, and to WhatsApp messages usually within a few hours during support time. Order and shipping notifications are sent automatically, 24/7.
4. Complaints
If something has gone wrong, tell us — we want the chance to fix it. Send a complaint to help@chennchristmas.com with "Complaint" in the subject and your order number; we acknowledge it within 2 business days and aim to resolve it within 10 business days. If you remain dissatisfied, you may contact the consumer protection division of the California Attorney General, the Federal Trade Commission (reportfraud.ftc.gov) or the consumer protection agency of your own state.
5. Accessibility
We want everyone to be able to shop with us. If you have difficulty using any part of chennchristmas.com because of a disability, contact us at help@chennchristmas.com or +1 (619) 849-0561 and we will help you complete your purchase or find the information you need, and use your feedback to improve the Site.
Contact details current as of November 3, 2026.